Welcome to Master Password’s support site.

You can search our knowledge base articles, browse public discussions, or create a new discussion if you’re having trouble.

If you take the time to create an account, you’ll be able to post private discussions (that only yourself and our support team can see) and track your existing discussions. However, if you don’t want to create an account, you can still create a public discussion in our discussion area.

Recent Discussions

‣ Don't reuse an old password as your new master password. ‣ Check out the App Store on your Mac or the homepage for the desktop version. ‣ A short sentence is a great master password! Quick to type and easily recalled, eg. Banana colored duckling Learn more: ℹ Email us: ℰ info@masterpassword.app. Master Password for Windows is a native UWP App for Windows 10 Devices, for generating and managing secure, site-exclusive passwords. If one password gets stolen, no other of your accounts/passwords is compromised in any way. Master Password is a utility that makes you forget all your worries about passwords. It simply generates a password for each site from your unique secure master password and your name.

10 Nov, 2020 11:11 PM	IOS Problem loading usernames from mpsites file
31 Oct, 2020 01:44 PM	website locked for editing
23 Oct, 2020 02:24 PM	Import of passwords fails from iOS to Mac
22 Oct, 2020 10:56 PM	Cant copy generated password on MacOSX
26 Sep, 2020 06:53 PM	iPad, iOS 14.01: MP-App freeze after login

18 Sep, 2020 08:50 PM	From which device should I set up the master password download?
03 Sep, 2020 10:31 PM	Master Password Version 2.0.1
24 Aug, 2020 06:11 PM	Storage location for Desktop Version(jar)
21 Aug, 2020 10:14 PM	links in Apple App Store description do not work
06 Aug, 2020 10:17 PM	How to copying paste username for site?
20 Jul, 2020 02:55 PM	Add site storage to Android app

Get help when you’re having issues unlocking 1Password because you lost your Master Password or it isn’t accepted.

The password you use to unlock 1Password is called your Master Password. It’s also the password that you use to sign in to 1Password.com if you have a 1Password account.

If you forgot your Master Password, follow the steps below to try to recover it. After you unlock 1Password, you can change your Master Password.

If you think you remember your Master Password

If you believe you know your Master Password, but it isn’t accepted, try these steps:

Make sure you’re typing lowercase and uppercase letters correctly. If Caps Lock is turned on, the Master Password field shows a Caps Lock symbol ⇪.
Try older passwords. If you’re able to unlock the app with your old password, you can then change your Master Password.
Type your password in another app, like a text editor, so you can see that you’ve entered it correctly. Then copy and paste it into 1Password.
If you have multiple vaults or 1Password accounts, try the other passwords.
If your Master Password has spaces, try it with and without spaces.
If your Master Password has accents or special characters, try it with and without them.
If you use multiple languages, make sure you’re using the correct keyboard layout when you enter your Master Password.

If you don’t know your Master Password or it isn’t accepted

For your security, your Master Password is:

never transmitted over the Internet
never logged locally
never known to us at 1Password
only known to you
the only way to decrypt your data

Master Password App Mac Desktop

This makes sure that your data is safe from intruders, but it also means that no one can reset your Master Password. However, you might be able to recover access to your data.

Master Password App Mac Ios

Recover using another device

If you have 1Password on multiple devices, see if your Master Password works on the others. (If you have a 1Password account, don’t forget to try signing in on 1Password.com.)

Password Software For Mac

If your Master Password works everywhere except one device, you should be able to start over on the device where it’s not working, and then sync your data.

Recover using your family or team account

Another family or team member may be able to recover your account. This will let you choose a new Master Password.

Recover using Touch ID or Face ID

If you use 1Password on an iOS device with Touch ID or Face ID, try to unlock the app using Touch ID or Face ID. If you aren’t prompted to do so when you open 1Password, tap the button below the Master Password field.

Important

Your ability to unlock the app with Touch ID or Face ID will eventually expire. Take action immediately to find your Master Password or rescue your data:

Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.

Master Password App Mac Pro

Recover from a backup on your Mac

Best Mac Password App

On your Mac, 1Password makes daily backups of any standalone vaults you may have. If you’re using 1Password for Mac without a 1Password account, try restoring a backup of your standalone vaults from a time when your Master Password was working. Anything you’ve added or changed since that backup will be lost.

Get more help

If you tried all the steps above and still can’t unlock 1Password, you’ll need to start over. Contact 1Password Support.

Learn more

Get help if you can’t find your Secret Key or Setup Code